Terms and Conditions of Service

Welcome to Serpent's Blossom. These Terms and Conditions govern your use of our online platform and the services we offer, including exotic floral arrangements, bespoke botanical designs, event floristry, plant care consultations, terrarium creation workshops, rare orchid sourcing, and floral subscriptions. By accessing or using our services, you agree to comply with and be bound by these Terms. If you do not agree with any part of these Terms, you must not use our services.

1. Definitions

• "Service" refers to the website, all associated web pages, and all offered products and services by Serpent's Blossom.
• "User," "You," "Your" refers to any individual or entity accessing or using our Service.
• "Serpent's Blossom," "We," "Us," "Our" refers to Serpent's Blossom, located at 313 Somerset Road, #03-25, Orchard, Singapore, Singapore, 238895.
• "Content" refers to any text, images, graphics, audio, video, or other materials available on our site.

2. Acceptance of Terms

By continuing to use our Service, you confirm your acceptance of these Terms and any future modifications. We reserve the right to update or change these Terms at any time, and your continued use of our Service after such changes constitutes your acceptance of the new Terms. It is your responsibility to review these Terms periodically.

3. Services Offered

Serpent's Blossom provides a range of floral and botanical services, including but not limited to:

• Exotic floral arrangements
• Bespoke botanical designs
• Event floristry
• Plant care consultations
• Terrarium creation workshops
• Rare orchid sourcing
• Floral subscriptions for homes and businesses

Specific terms and conditions may apply to individual products or services, and these will be communicated at the point of purchase or booking.

4. Orders and Payments

• Pricing: All prices for products and services are listed in Singapore Dollars (SGD) and are subject to change without prior notice.
• Order Confirmation: An order confirmation will be sent to you upon successful payment. This confirmation serves as an acknowledgement of your order.
• Payment: We accept various payment methods as indicated on our online platform. All payments must be completed at the time of order unless otherwise specified for bespoke services or events.
• Cancellations and Refunds: Our cancellation and refund policy varies depending on the service or product. Details will be provided during the ordering process or can be found on specific product pages. Generally, custom orders and event floristry require advance notice for cancellations, and specific fees may apply.

5. Delivery and Collection

• Delivery Areas: We deliver to specified areas within Singapore. Please check our delivery information page for details on coverage and delivery fees.
• Delivery Times: While we endeavour to meet all requested delivery times, these are estimates and cannot be guaranteed, especially during peak seasons.
• Recipient Availability: It is the responsibility of the customer to ensure the recipient is available to receive the delivery. Redelivery attempts may incur additional charges.
• Collection: Orders can be collected from our premises at 313 Somerset Road, #03-25, Orchard, Singapore, Singapore, 238895 during operating hours, provided arrangements are made in advance.

6. Intellectual Property

All content on our online platform, including photographic designs, floral arrangements, logos, and text, are the intellectual property of Serpent's Blossom or its content suppliers and are protected by applicable copyright and trademark laws. You may not reproduce, distribute, modify, display, or create derivative works from any part of our site without our express written permission.

7. User Conduct

You agree to use our Service only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else's use and enjoyment of the Service. Prohibited behaviour includes harassing or causing distress or inconvenience to any person, transmitting obscene or offensive content, or disrupting the normal flow of dialogue within our Service.

8. Limitation of Liability

Serpent's Blossom will not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage.

9. Governing Law

These Terms shall be governed and construed in accordance with the laws of Singapore, without regard to its conflict of law provisions.

10. Contact Information

If you have any questions about these Terms, please contact us at:

• Serpent's Blossom
• 313 Somerset Road, #03-25,
• Orchard, Singapore, Singapore, 238895
• Phone: +65 6789 0123